FAQs

Q?

Why should I book online?

A.

We search and compare car hire deals of leading car rental suppliers in Tenerife, Canary Islands and return to you with the best rates available. Please use our booking engine to get a free online quote and choose your car.

Q?

Are there any special offers/discounts running at present?

A.

All current offers are automatically returned in the booking engine search results.

Q?

What are age restrictions?

A.

Age restrictions are set by the rental companies. This means that for insurance purposes the rental company may have a limit on the minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or seniors driver’s fee for specific age groups.

Q?

Do I need to register an account to book a car?

A.

On your booking, an account will be made automatically with your contact details and information, and you can check your voucher on Manage Booking page.

Q?

How do I amend or change my website booking?

A.

Please logon on to Manage Booking, enter your reference number and email address or please contact us.

Q?

How do I add additional or extra drivers to my booking?

A.

Additional drivers can be added on arrival at the rental office. All additional drivers must be present at the rental counter with their own drivers licence at time of rental, to sign the rental agreement.

Q?

Am I able to take a vehicle cross-border to another country?

A.

When you generate your quote you may view the cross-border policy in the rental conditions. If you would like to take your rental car cross-border to another country, please contact us before your booking. If you have already booked your vehicle please contact the rental agent directly as sometimes only certain vehicles have the cross-border privilege.

Q?

Am I allowed to take your vehicles off-road driving?

A.

No, this is never allowed.

Q?

What is the fuel policy?

A.

At the booking step, after you have selected which car you wish to rent, there is a sub-heading of "Vehicle Details / Terms" - under this section you can locate the fuel policy for the specific car.

Q?

How do I cancel my booking?

A.

To cancel a booking please click on the Manage Booking, enter your reference number and email address or please contact us.